How can we help you?

Orders for items in stock in our warehouse whose payment is approved by 15:00 are handed to Aras Kargo the same business day. Items not in our warehouse but available from our suppliers are shipped within 2-4 business days at the latest. For orders placed at weekends or on public holidays, the time starts from the next business day; for bank transfer (EFT) payments, we wait for the payment to appear in our bank account.

The shipping fee is calculated automatically from your delivery province and the total volumetric weight (desi) of the items in your cart. In the Marmara region it starts from 170 TL for 0-5 desi; in other regions (Black Sea, Aegean, Central/Eastern/South-eastern Anatolia, Mediterranean) it starts from 220-245 TL. For large shipments over 15 desi, 11 TL is added for each additional desi. You will see the exact fee in your cart and at checkout once you enter your address.

We ship all orders with Aras Kargo. We deliver to every province in Turkey; the average delivery time is 1-3 business days (depending on distance and region).

When your order ships, the tracking number is sent to you via WhatsApp and email. If you have an account, you can see the live status, the shipment tracking link and your invoices under "My Account > My Orders". If you ordered without an account, you will find the tracking link in your order confirmation email.

The address can be changed for orders that have not been shipped yet. Contact us via WhatsApp (+90 538 292 72 19) or [email protected] with your order number and we will make the change for you.

Yes. If you choose the store pickup option at checkout, no shipping fee is charged. We will let you know via WhatsApp or phone when your order is ready. Store address: İçerenköy Mahallesi Şakirbey Sokak No:2/26 Ataşehir / İstanbul.

We sell both genuine (OEM) parts and OE-equivalent parts from leading global brands (FEBI, BOSCH, SACHS, TRW, LEMFÖRDER, MEYLE, MAHLE, ELRING, etc.). The brand of each product is clearly shown on its page; if you want genuine parts, choose products with "ORIJINAL" / "OEM" in the name.

Yes. Type the OEM number into the search box at the top and search. The system checks the genuine part number, the equivalent numbers of OE-equivalent brands and barcodes all at once.

On every product page, you can enter your 17-character VIN (chassis number) in the "Does it fit your vehicle?" section and send it to our experts via WhatsApp. We usually reply within 5-15 minutes. If you are unsure, it is best to ask us before ordering; this prevents the wrong part from being sent.

Items not in our warehouse but available from our suppliers are shipped within 2-4 business days at the latest. For items that cannot be sourced or are special orders, the exact lead time and price are confirmed separately before payment; you can reach us via WhatsApp (+90 538 292 72 19) or [email protected].

Technical specifications and fitment information are verified against manufacturer catalogues. If you still spot incorrect or missing information, please let us know; we update the product page right away.

You can pay by credit card (Visa, Mastercard), debit card or bank transfer (EFT) to Garanti BBVA. Card payments are encrypted with 256-bit SSL through the PayTR secure payment infrastructure. Cash on delivery is currently not available.

Yes — payments made by bank transfer (EFT) get a 5% discount on the total amount. The discount is calculated automatically when you choose bank transfer on the payment page.

We offer 2 to 9 installments on credit cards from partner banks. When you enter your card details on the payment page, the installment options and bank promotions available for your card are shown automatically.

Your card details never pass through our website; they go directly to PayTR's PCI-DSS certified system. No card details are stored or processed on our servers. You can check the SSL connection via the padlock icon in your browser's address bar.

Account holder: Alman Yedek Parça Deposu Turizm ve Ticaret Limited Şirketi · Bank: Garanti BBVA · The IBAN is shown in your order summary and in your payment confirmation email. If you send the payment receipt to [email protected] after paying, your order will be prepared faster.

Every order automatically gets an e-invoice or e-archive invoice through our Nilvera integration. Individual purchases receive an e-archive invoice; corporate purchases (with a tax number) receive an e-invoice. The invoice is emailed to you when your order ships.

If we sent a wrong, incomplete or damaged item, we cover the return shipping cost and provide a contracted carrier shipping code. For returns under the right of withdrawal, the return shipping cost is paid by the customer.

We do not offer voluntary exchanges for non-defective items that do not fit your vehicle; you can return the item under your statutory right of withdrawal and place a new order for the correct part. If we sent a wrong or incomplete item, or the item is defective, your statutory consumer rights are reserved. Let us know via WhatsApp or email and our support team will explain the return and new order steps.

All spare parts are covered by the manufacturer's warranty; the warranty period depends on the brand and product type (usually 1-2 years). Faults caused by manufacturing defects are replaced under warranty; installation errors, wear and damage from external causes are not covered. For details, see the product page or contact us on WhatsApp.

Check the outside of the parcel when you receive it. If it is damaged, ask the courier to write up a "damage report" and do not accept the parcel. Send us the report and we will resend the item free of charge.

Yes. You can buy the items in your cart without signing up by checking out as a guest. Your name, phone number, email address and delivery address are all we need. We still recommend creating an account: it gives you quick reordering, your order history and an address book.

Click the "Forgot Password" link on the sign-in page and enter your registered email address; a reset link will arrive in your inbox shortly.

In "My Account > My Addresses" you can edit your saved addresses and add new delivery/billing addresses. You can choose a different address for each order.

On the "My Account > My Orders" page you can see all your past orders, shipment tracking numbers, invoices and return statuses.

To exercise your right to erasure/anonymisation under KVKK (Turkish Personal Data Protection Law), email [email protected] with the subject "account deletion"; we will process and confirm your request within 30 days at the latest.

İçerenköy Mahallesi Şakirbey Sokak No:2/26 Ataşehir / İstanbul (postcode 34000). Please call us to check stock before visiting the store.

Phone: 0538 292 72 19 · WhatsApp: +90 538 292 72 19 · Email: [email protected] · Instagram: @almanparcadeposu · TikTok: @almanparcadeposu

We can offer special prices on bulk purchases for repair shops, service centres and dealers. Contact us at [email protected] or via WhatsApp with your tax certificate and your average monthly purchase volume.

Alman Yedek Parça Deposu Turizm ve Ticaret Limited Şirketi · Tax ID (VKN): 0552244843 · Tax Office: Kozyatağı. A legal e-invoice/e-archive invoice is issued for every order.