CONSUMER RIGHTS – WITHDRAWAL – CANCELLATION & RETURN TERMS (CURRENT)
GENERAL
Every customer who places an order electronically via www.almanparcadeposu.com is deemed to have read and accepted the Preliminary Information Form and the Distance Sales Agreement.
Buyers are subject to the provisions of Law No. 6502 on the Protection of Consumers and the Distance Contracts Regulation.
Shipping costs are borne by the buyer unless explicitly stated otherwise.
Purchased products are delivered to the address specified by the buyer within the committed period and in any case without exceeding legal deadlines. If delivery is delayed, the buyer may cancel the order within the scope of their legal rights.
Products are delivered complete and in conformity with the features specified in the order. If it becomes impossible to supply the ordered product, the seller will notify the buyer and refund the amount collected within the legal period.
IF THE PRICE OF THE PURCHASED PRODUCT IS NOT PAID
If the product price is not paid or the payment is cancelled, the seller's obligation to deliver the product ends.
UNAUTHORIZED USE OF THE CREDIT CARD
If, after delivery of the product, the price is not paid to the seller due to unauthorized/unlawful use of the credit card, the buyer is obliged to return the product to the seller. In this case, the return process and costs are evaluated according to the relevant legislation and the specific circumstances.
FORCE MAJEURE AND DELIVERY DELAY
In the event of force majeure and failure to deliver the product on time, the buyer will be notified. The buyer has the right to cancel the order, request an equivalent product, or request that delivery be postponed. In case of cancellation, the price is refunded within the legal periods.
OBLIGATION TO INSPECT THE PRODUCT
The buyer must inspect the product before accepting delivery; if there is visible shipping damage (dents, breakage, torn packaging, etc.), the buyer should either refuse delivery with a report drawn up together with the courier, or record the damage at the time of delivery.
After delivery, the buyer is responsible for taking reasonable care of the product. However, this does not remove the buyer's rights regarding defective goods or other legal rights.
EXCHANGE POLICY
The seller does not carry out product exchanges.
Instead of exchange requests, the process is carried out as "return + new order".
RIGHT OF WITHDRAWAL (DISTANCE SALES)
The buyer may exercise the right of withdrawal within 14 days from the date of delivery, without giving any reason and without paying any penalty (exceptions to the right of withdrawal are reserved).
Withdrawal (Return) Request
Withdrawal/return requests are made through the user panel. Where a request cannot be made through the panel, written notice via the seller's contact channels is accepted.
Return Conditions of the Product
A product to be returned under the right of withdrawal must be:
unused,
not installed/assembled,
suitable for resale,
complete with its box/packaging and any accessories
(For corporate purchases, a return invoice may be required.)
Return Address
The return address is fixed and does not change. The current return address is stated in the Distance Sales Agreement and/or in the instructions provided during the return process.
SHIPPING COST (RETURN / WITHDRAWAL / INCORRECT SHIPMENT)
If the buyer returns the product by exercising the right of withdrawal: the return shipping cost is borne by the buyer (unless stated otherwise).
If the seller shipped the wrong product / an incomplete product: the return process is managed by the seller and the related shipping costs are borne by the seller.
If the buyer ordered the wrong product: return under withdrawal is possible within 14 days; the return shipping cost is borne by the buyer.
PAYMENT METHODS
Payment is available only by credit/debit card (PayTR) or bank transfer/EFT. Cash on delivery and deposit/prepayment are not offered.
PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED (SUMMARY)
The right of withdrawal cannot be exercised for the following products:
Products prepared according to the consumer's personal requests or needs,
Perishable products,
Products whose packaging has been opened and which are not suitable for return due to health/hygiene reasons,
Products that have been mixed with other products and cannot be separated,
Services performed instantly in electronic form and intangible goods,
Books, software, CDs/DVDs, computer consumables, etc. whose packaging has been opened,
Products that have been installed/assembled or used (except in cases of defective goods).
DEFAULT AND LEGAL CONSEQUENCES
If the buyer defaults on a credit card payment, the buyer is liable to pay interest under the card agreement and is responsible to the bank. The seller may claim damages incurred due to delayed performance of the debt.
PAYMENT AND DELIVERY
Payments can be made by credit/debit card (PayTR) or bank transfer/EFT. Cash on delivery and deposit/prepayment are not offered.